Godaddy and Gzip Support

September 8th, 2009 by Walt Leave a reply »

I found out today that doesn’t support compression. After months of trying to get or any other type of compression to work I finally broke down and emailed support (I hate contacting support because they never seem to answer my question). Here was my conversation with them:

Hello,

Is the mod_gzip module installed and enabled on my server? What version of Apache is installed?

Walt


——————–

Dear Walt,

Thank you for contacting Online Support.  The mod_gzip modules in not available on our hosting plans.  We use Apache 1.3 for the web server.  You will need to refer to web server documentation for accessing it’s version.  I apologize for the inconvenience.

Please let us know if there is anything else we can do for you.

Sincerely,

Paul P.
Online Support
Technician

———–

I thought maybe he didn’t know exactly what he was talking about so I asked him if they used mod_deflate and when they were planning on upgrading Apache, his response:

Dear Walt,

Thank you for contacting Online Support.  We do not support mod_deflate on our shared hosting servers, nor can customers initiate upgrades to apache on the accounts.    I apologize for any inconvenience this may cause.

Please let us know if we can help in any other way.

Sincerely,

Jason P
Online Support Team

———————————

From everything I have been able to figure out, doesn’t support any kind of compression. So I asked them directly, what kind of compression do you use?

Dear Walt,

Thank you for your response. Unfortunately, that is not something I am able to discuss. You can find more information in regards to our Data Centers here: http://www.godaddy.com/gdshop/hosting/hosting_technology.asp?app_hdr=99&ci=1406

We appreciate your understanding.

Please let us know if we can help you in any other way.

Sincerely,
Clint S.
Online Support Technician

——————————————

In summary, no compression with . I’m sad to say I will be switching to another host when my one year of service is up. Anyone have a good hosting provider to suggest?

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5 comments

  1. Juraj Blahunka gpsntp.com says:

    I ran into the same problem today, couldn’t find out, what was the problem until I ran into this blog.
    Very informative, thanks

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